Choice Home Warranty (CHW) is one of the more well-known home warranty providers in the U.S., with thousands of customers and years of experience in the industry. If you’re considering a plan from CHW, looking into customer reviews is one of the best ways to gauge whether the service is right for you. Here’s what the reviews reveal both the good and the bad.

Positive Feedback
Many customers praise CHW for affordable pricing and peace of mind. Homeowners frequently mention that service fees are reasonable, and the annual premiums are competitive compared to other warranty providers.

“I got the Total Plan, and it paid for itself in the first few months when my water heater broke. The service call was fast and efficient.” Verified Google review.

“I’ve had Choice for 3 years and they’ve always sent someone within 48 hours when I had an issue.” Trustpilot reviewer.

The ability to file claims 24/7 and the simplicity of the process also stand out as recurring positives. Some users especially appreciate that the company finds and sends qualified local contractors, eliminating the need to shop around.

Critical Reviews
However, not all reviews are glowing. Common customer complaints include:

Delays in technician response time

Denial of claims due to exclusions

Lack of communication during the claims process

“My AC broke down in the middle of summer, and it took almost a week for someone to come out.” Yelp reviewer.

“They said the issue was pre-existing and wouldn’t cover the repair. I wish I had read the fine print better.” Better Business Bureau (BBB) review.

The Bottom Line
Customer reviews of Choice Home Warranty are mixed but lean positive, especially among homeowners who understand the terms and maintain their systems. Carefully reading your contract and knowing what’s covered is key to having a positive experience.