If you’re searching for a reliable home warranty, Choice Home Warranty is likely on your radar. But does it live up to the hype? In this expert review, we examine the key features, customer satisfaction ratings, and real-world performance based on reviews across platforms like Trustpilot, BBB, and Consumer Affairs.

Coverage and Plan Value
CHW offers two plans: the Basic Plan and the Total Plan. Both are competitively priced, ranging from $450 to $700 per year, with service fees around $85. The Total Plan adds coverage for crucial appliances like air conditioners, refrigerators, and washers/dryers.

From a cost-value perspective, CHW earns high marks. It’s a solid option for homeowners on a budget who want peace of mind.

Customer Service Reputation
Customer service receives mixed but improving reviews. On Trustpilot, CHW holds a 4+ star rating with tens of thousands of reviews.

Positive reviews cite fast claims processing and helpful support reps.

Negative reviews point to denied claims or slow service during peak seasons.

Experts recommend reading your service agreement closely. CHW, like many providers, excludes pre-existing conditions and certain types of damage.

Strengths
Affordable pricing

Free roof leak coverage with every plan

Nationwide coverage

24/7 claims service

Weaknesses
Limited customizability

Coverage caps on certain repairs

Service delays in high-demand times

Final Verdict
Choice Home Warranty is not perfect, but for many homeowners, it delivers dependable coverage at a fair price. It’s best suited for individuals who want essential protection without premium costs and who are willing to read the fine print to avoid surprises.